Comments & Complaints

Please utilise this section to make comments or submit a complaint.

Below is the Policy of Longridge & the procedure that your complaint will be handled in.

All comments, thank yous & praise are circulated to staff through our internal communication systems & are always appreciated!

Complaints – Residents, Family or Advocate

Complaints Flow Chart 2019

 

Submit Feedback 

If you do not achieve a satisfactory result from the Longridge Internal Complaints process we encourage you to seek consultation with The Aged Care Complaints Commission. Phone: 1800 550 552

This is an objective professional service that works on behalf of the Aged to ensure their rights (as defined by The Aged Care Act) are protected.

Support is also offered by the Older Persons Advocacy Network (OPAN) as the provider of the National Aged Care Advocacy Program.  OPAN provides free, independent and confidential advocacy support to older people (and their representatives)to resolve concerns, particularly before they turn into complaints.  OPAN can be contacted on 1800 700 600 or via it’s website at www.opan.com.au