Feedback
Below is the Feedback and Complaints Management Policy of Longridge which outlines the process that your complaint will be handled, including Open Disclosure.
All comments, thank you’s and praise are circulated to staff through our internal communication systems & are always appreciated!
Feedback and Complaints Management Policy
If you do not achieve a satisfactory result from the Longridge Feedback and Complaints Management process, we encourage you to seek consultation with The Aged Care Quality and Service Commissioner. Phone: 1800 951 822.
This is an objective professional service that works on behalf of the Aged to ensure their rights (as defined by The Aged Care Act) are protected.
Support is also offered by the Older Persons Advocacy Network (OPAN) as the provider of the National Aged Care Advocacy Program. OPAN provides free, independent and confidential advocacy support to older people (and their representatives)to resolve concerns, particularly before they turn into complaints.
OPAN can be contacted on 1800 700 600 or via it’s website at www.opan.com.au